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RETURNS

We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 14 days of receiving the order.

Please note that the following conditions apply:

• You are responsible for paying to return the item(s) to our address. There is no additional charge when we ship an exchange item to you.
• Items must be in new, resaleable condition. Clothing items must have gift box, bag or tags attached (when applicable) to be returnable.
• Shipping charges are not refunded when you return an item.
• We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price.
• We can only process exchanges for like-quantities. For example, if you return (1) Tee-shirt, we cannot process an exchange for (2) Tee-shirts, even if the total merchandise value is the same.
• Refunds are issued to the card used to place the order. This includes orders placed with prepaid gift cards, so be sure to keep your card information even if there is no remaining balance.

1. Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our address.

2. Include a note with the following information:

• Order number
• Refund or Exchange?
• Reason for return
• Exchange item(s) requested (if applicable)

3. Ship the mechandise to the returns address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. Your order # is required for your return or exchange to be processed by AIJISTORE.